Reference

Our Privacy Policy – What We Collect and Why

When you open an account with agenbos, we collect information needed to verify your identity, process your payments through DANA, OVO, GoPay and QRIS, and keep your account…

Data collection transparentAccount security firstYour rights explained
agenbos Our Privacy Policy – What We Collect and Why
QUESTIONS ABOUT YOUR DATA

How to Request Access or Changes

Team online

Data Access Request

Contact our support team via the help centre in your account. We'll send you a copy of all personal data we hold within seven working days.

Update Your Details

Go to Account Settings in the lobby to change your phone number, email or residential address. Changes take effect immediately and are logged for security.

Support Hours

Our support team is available in the help centre chat seven days a week. Email queries are answered within 24 hours during Indonesian business days.

HOW WE PROTECT YOU

Security, Cookies and Your Account

Encryption

All data sent between your device and our servers is encrypted using SSL technology. Deposits via DANA, OVO, GoPay and QRIS are tokenised so your actual payment credentials never touch our systems.

Cookies and Tracking

We use cookies to keep you logged in, remember your language and payment method, and measure how the lobby is used. You can disable non-essential cookies in your browser settings without losing core account access.

Data Retention

We keep your account data as long as your account exists. After closure, we retain transaction records for six years where local law permits, then delete them unless required for compliance.

Device Security

Your account is tied to device fingerprinting. If we detect unusual login attempts from a new device, we'll ask you to verify via email or SMS before granting access.

Third-Party Sharing

We share data only with payment processors, fraud-detection services and where local law permits, tax authorities. We do not sell your information or share it for marketing outside agenbos.

Policy Changes

If we change this privacy policy, we'll notify you by email at least 14 days before the change takes effect. Continuing to use your account after that date means you accept the updated terms.

Privacy Policy Frequently Asked

Yes. Open the help centre in your account lobby and submit a Data Access Request. We'll compile a file of all personal information, transaction history and device logs and email it to you within seven working days. The file is free and you can request it anytime.

Transaction records are kept for six years where local law permits, for tax and regulatory purposes. Your personal details such as name and address are deleted after closure unless we're required to retain them by law. You can request early deletion by contacting support.

No. When you deposit, your payment details are tokenised by the payment provider before reaching our system. We store only a reference token and the transaction amount. Your actual card or wallet number never touches our database.

We'll block the login and send you an email alert with details of the attempted access. You'll then receive an SMS code or email verification link to confirm the login is legitimate before your account access is restored.

No. We do not sell your personal information. Data is shared only with payment processors, fraud-detection partners and, where local law permits, tax authorities. Marketing communications are only sent by agenbos itself, not external parties.

Cookies store your login session, language preference, and payment method choice. On mobile, similar tracking is done via app storage. You can disable non-essential cookies in your browser settings without losing access to your account or ability to play.

Change your password immediately using the Account Settings option in the lobby. Then contact support via the help centre chat or email to report the incident. Our team will review your account activity and advise if further action is needed.